PLATFORM OVERVIEW

Connect Data.
Automate Workflows.
Act with AI.

TQRHub connects diverse data sources, automates cross-platform workflows, and applies AI to analyze information and support intelligent actions.

It brings conversations, web content, market signals, rewards, and customer activity into one connected hub—helping teams organize information, coordinate work across applications, and act on what matters.

ConnectOrganizeAutomateAnalyzeAct

Workspace Channels Routing Lifecycle

ONE CONNECTED OPERATING LAYER

Turn information into coordinated action

TQRHub provides a common workflow for collecting signals, organizing them, and helping teams respond consistently.

Connect

Bring conversations, public activity, website content, market information, rewards, and customer data into a shared environment.

Automate

Categorize information, route work, create assignments, trigger follow-ups, and coordinate multi-step processes across teams.

Analyze and Act

Use AI to classify, summarize, extract, compare, and analyze information—then generate alerts and recommend next actions.

INFORMATION SOURCES

What TQRHub can process and coordinate

Social media posts, comments, and community discussions

Messaging-app conversations and response workflows

Market research and competitive intelligence

Customer rewards, interactions, and engagement data

Website pages and other URL-based content

CORE USE CASES

Designed around practical business workflows

Customer Communication and Support

Turn conversations into cases, assignments, follow-ups, escalations, and assisted responses.

Sales, Engagement, and Rewards

Qualify opportunities, trigger personalized engagement, and coordinate rewards across touchpoints.

Market Intelligence and Reputation

Monitor competitors, market developments, public discussion, sentiment, and emerging risks.

AI-Powered Workflow and Analytics

Automate multi-step work, analyze information, generate alerts, recommend actions, and measure performance.

CUSTOMER COMMUNICATION WORKSPACE

Dashboards and role-based access

TQRHub gives each person a workspace matched to their responsibilities while maintaining a consistent view of customer activity.

Roles

Administrators oversee conversations, categories, settings, assignments, and team access.
Team members work from assigned categories and focus on conversations relevant to their responsibilities.

Dashboard views

Administration dashboard: Configure the workspace, manage team assignments, and monitor work across categories.
Team dashboard: Handle active conversations, tasks, and follow-ups through a streamlined operational view.

TQRHub dashboard showing customer communication work — Administrators and team members use dashboard views suited to their access level and assigned work.

FOCUSED WORK

Categories and topic views

Categories are configured in Settings to reflect departments, services, campaigns, or other areas of responsibility. Topic views then help team members focus on the work assigned to them.

TQRHub category settings — Configure categories to match the way your organization routes and manages work.

TQRHub topic view — Topic views give team members a filtered queue of relevant conversations and tasks.

CONNECTED CHANNELS

Coordinate conversations and public activity

Connected channels feed a shared workflow while retaining the rules and capabilities of each communication service.

WhatsApp Business

TQRHub supports the WhatsApp Business Cloud API so teams can manage customer conversations from the TQRHub dashboard.

Message templates: Where required outside an active customer-service window, team members can select an approved template from the conversation view.
Window reminders: TQRHub can notify customers before an active service window ends and include open thread identifiers to make continued conversations easier to route.
Conversation continuity: Replies containing a thread identifier return to the relevant conversation; new tagged or untagged messages follow the configured routing rules.

Channel availability, templates, and sending rules depend on your account configuration and the current policies of the connected service.

Facebook Messenger

Facebook Messenger conversations appear alongside other connected channels and follow the same TQRHub operating workflow: topic organization, status tracking, assignments, internal notes, and team responses.

Reply availability remains subject to the current rules and permissions associated with the connected Facebook Page.

Facebook Messenger conversation in TQRHub — A connected Messenger conversation managed in the TQRHub workspace.

Social Monitor

The Social Monitor gives teams visibility over public activity from connected Facebook Pages, including post comments, shares, and mentions. It supports reputation monitoring and engagement workflows while remaining separate from the private Messenger inbox.

ROUTING AND COORDINATION

Organize each message around its purpose

TQRHub uses categories, optional subtags, and active-thread context to keep different customer needs separate and direct work to the right place.

How messages are routed

Tagged messages go directly to the corresponding category or conversation thread.
Untagged messages return to the customer’s current active thread when one is available.
New-customer messages enter the main queue for review and routing when no active context exists.
Independent threads keep separate topics isolated; resolving one does not close the customer’s other conversations.

From conversation to action

Incoming information can be converted into operational work such as:

Cases and assignments
Follow-ups and reminders
Escalations and alerts
AI-assisted classification, sentiment analysis, summaries, and response support

MESSAGE ORGANIZATION

Categories, subtags, and conversation threads

Message format

Customers can direct a message to an appropriate category:

[CATEGORY] Your message

Examples

[SALES] Do you ship to Canada? [BILLING] I need a refund for order #123.

For additional context, an optional free-form subtag can identify an order, ticket, product, or campaign:

[CATEGORY:SUBTAG] Your message
[BILLING:ORDER#123] Request refund for order #123 [SHIPPING:ORDER#789] Where is my delivery?

Customers can send /help to receive the configured category and message-format guidance.

How conversation threading works

Each categorized conversation has its own history and can be managed independently. One customer can therefore have several active threads at the same time—for example:

A billing enquiry
A sales opportunity
A technical-support request

Tagged replies return to the specified thread. Untagged replies follow the active-thread routing rules.

CONVERSATION LIFECYCLE

Move work from intake to resolution

A customer message or connected signal enters TQRHub.
TQRHub categorizes the information and creates or reopens the appropriate thread.
The work is routed to the relevant team member, queue, or workflow.
The team reviews context, uses AI assistance where appropriate, and responds or takes action.
Follow-ups, reminders, and escalations keep the work moving.
When complete, the thread can be resolved or closed while its history remains available.

Customer records and context

TQRHub includes a contact directory where authorized team members can create, view, and update customer information. Records can include:

Name and contact details
Connected messaging identifiers
Address or other relevant profile information
Conversation, topic, and thread history
Engagement and reward information from connected workflows

This context helps teams understand previous interactions before responding or taking the next action.

TQRHub customer record — Customer records provide shared context for communication, engagement, and follow-up work.

Dashboards

Roles:

Administrators have full access to all conversations, settings, and team management
Agents are assigned to specific categories and see only conversations relevant to their department

Your Dashboards:

You'll have access to two interfaces for managing customer requests:

Admin Dashboard: Your control center for configuring settings, managing team assignments, and overseeing all conversations across all categories.

Frontend Dashboard: A streamlined interface where agents handle conversations by assigned category, organised by active threads.

Categories are configurable in the Settings page.

Topic View: Team members can browse conversations filtered by specific topics (e.g., /primedesk-dashboard/support/), ensuring they focus on relevant requests.